Once you are connected to nbn fibre, you won’t be able to move to our copper network. If applicable, we will bill that charge to you. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments. Standard installation includes self-installation of your modem, eligibility criteria applies. Services not available to all areas or premises. For important information on speeds see nbn key facts sheet (PDF, 81KB) Service Availability Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month. If you don’t like a change, you can change your plan or cancel your plan or add-ons. Your plan and add-ons may change (including price and inclusions). Find out more about speeds on the nbn network with Telstra Plan prices In some cases, the nbn™ tier figures and the typical busy period speeds are similar. The nbn™ tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
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